Problem Description

Enable users of 3rd party services to rate and review the providers of those services, in specific verticals.

The initial use case is enabling job applicants to rate and review job recruiters and hiring firms on their transparency and behavior toward job seekers.

Employment is a two-way market between job applicants and hiring firms. But too often hiring firms treat job applicants as disposable. And too often recruiters, who operate in the middle, behave as if hiring firms are their only customers, and also treat job applicants poorly.

We can change this by creating accountability, via ratings and reviews.

Just as Yelp enables ratings and reviews of restaurants etc., we will enable ratings and reviews of hiring firms and recruiters.

Similar to Yelp or Trustpilot but for targeting of whole site / version to specific verticals, such as the job marketplace, and independent of geography (unike Yelp).

Acceptance Criteria

Core features required:

1. Search Employers / Recruiters
   A. Input name, search against existing entries w/ predictive text entry
   B. Present suggested matches, enable selection as approrpriate

2. Add New Employer / Recruiter
   A. Enter employer / recruiter name

3. Rate & Review: Once an Employer / Recruiter is selected or added:

A. Rate from 1-5 stars [1 worst, 5 best, required to post]

B. Type in a review [up to 1,000 characters, 50 character minimum required to post]. Prompt:
“Do you feel that your time responding to a job via this organization was well spent? Would you recommend this experience to other people? What could the job poster have done better?”

C. Questions [all optional]:
i. Was the salary or pay range clearly stated at the top of the job description?
a. Yes, right at the top
b. Yes but hard to find
c. Not stated

 ii. Did the job poster respond to your application quickly (beyond an auto-reply)?
   a. Yes, responded within a week
   b. Yes, but response took 1-4 weeks
   c. No reply in more than 4 weeks
 
 iii. If you didn’t get the job, did the job poster give you useful feedback?
   a. I got the job
   b. Didn’t get the job, but got useful feedback
   c. Got no useful feedback or no feedback at all.
 
 iv. How streamlined or cumbersome was the application process?
   a. Easy: just a few clicks
   b. Moderate: took a few hours of custom work
   c. PITA: multiple unique questions, exercises etc. that took a day or more in total.
 
 v. Were all the application questions / requirements visible before you decided to apply?
   a. Yes, all application requirements were visible from the start.
   b. Some were visible up-front, others were hidden and only revealed via advancing through a sequence of prompts.
   c. There were hidden questions and I also had to manually enter work history or other info provided in my resume.
 
 vi. Paste the URL of the job post you applied to.  [200 char max]

Further requirements:

4. Responses stored in Google sheets initially with flexibility to switch later to Airtable.

5. Initially, no registration or login required to post or read, but structured to enable adding an up-front registration requirement later.

6. Ability for site owner to add additional rating & review boxes, or to move or reorder questions. (Modular like in a Google form).

7. Flexibility to edit static text (across the site and question prompts).

8. Flexibility to brand / skin / style / format text later.

9. Flexibility to add paywall as part of registration requirement later.

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Here are some basic mockups on Figma:
https://www.figma.com/file/Pm00osbsPXLIDcahis1xaq/Rater