A clear path forward
My app shows an Internal Server Error after publishing successfully—what's wrong?
Check the published app's logs to find the error behind the 500 Internal Server Error response.
VerifiedRH-0064v2
- Open Publishing, view the logs and copy the full error text. Remove any secret values.
- Open a new Agent chat, paste the error and ask what is causing it.
- Apply the fix and republish.
If you cannot resolve it, use the last working published version:
- Open Publishing → History.
- Find the last working version and redeploy it.
See Troubleshooting deployments for further guidance.
Did this get you unstuck?
Still stuck?
See what to include and open a support ticket.
Still stuck?
See what to include and open a support ticket.If this page did not solve it, contact Support and describe what you were trying to do and what happened, in your own words. You do not need to gather anything in advance.
Include in your ticket, if you know it
- What you were trying to do
- What happened, in your own words
- What you have already tried, if anything
Copying is optional. No ticket is submitted and no files are attached automatically; send your request in the support form.
Do not include passwords, API keys, or payment-card details.