A clear path forward
What are grace credits?
Grace credits are credits provided in advance to help keep your published apps online when your available credits run out. If grace credits are available on your account, they cover continued published-app usage instead of stopping your apps right away.
They are not extra free credits. Using them creates a negative balance. That amount is repaid first when you buy a top-up or receive your next monthly subscription credits. Only the credits left after repayment become available for new usage.
Grace credits provide limited protection, not a promise that your apps will stay online. Your apps can still go offline once those credits are used up. Follow your account notices and Managing your spend for instructions on adding credits.
Did this get you unstuck?
Still stuck?
See what to include and open a support ticket.
Still stuck?
See what to include and open a support ticket.If this page did not solve it, contact Support and describe what you were trying to do and what happened, in your own words. You do not need to gather anything in advance.
Include in your ticket, if you know it
- What you were trying to do
- What happened, in your own words
- What you have already tried, if anything
Copying is optional. No ticket is submitted and no files are attached automatically; send your request in the support form.
Do not include passwords, API keys, or payment-card details.