A clear path forward
Am I eligible for a refund?
You may be able to get a refund for a subscription payment. Subscription payments may be refunded within 30 days of purchase. For a monthly subscription, only the latest payment may qualify. A yearly subscription cannot be refunded after 30 days. Agent and AI usage charges, and domain purchases, cannot be refunded.
Top up credit purchases may be refunded only if the entire top up remains unused. If any credits from that top up have been used, the purchase is not eligible for a refund, including a partial refund of the remaining credits.
Did this get you unstuck?
Still stuck?
See what to include and open a support ticket.
Still stuck?
See what to include and open a support ticket.If this page did not solve it, contact Support and describe what you were trying to do and what happened, in your own words. You do not need to gather anything in advance.
Include in your ticket, if you know it
- What you were trying to do
- What happened, in your own words
- What you have already tried, if anything
Copying is optional. No ticket is submitted and no files are attached automatically; send your request in the support form.
Do not include passwords, API keys, or payment-card details.