A clear path forward
How can I review a charge I did not authorize?
Compare an unfamiliar charge with your purchase records before deciding what caused it.
VerifiedRH-0101v5
For accounts using top ups, Billing → Payment receipts shows top ups payments. The Usage page shows how resources used credits.
To check it:
- Match the charge date and amount with the relevant payment receipt.
- Check the purchase type and payment details.
- Compare the relevant activity on Usage.
Did this get you unstuck?
Still stuck?
See what to include and open a support ticket.
Still stuck?
See what to include and open a support ticket.If this page did not solve it, contact Support and describe what you were trying to do and what happened, in your own words. You do not need to gather anything in advance.
Include in your ticket, if you know it
- What you were trying to do
- What happened, in your own words
- What you have already tried, if anything
Copying is optional. No ticket is submitted and no files are attached automatically; send your request in the support form.
Do not include passwords, API keys, or payment-card details.